Overblocking Remedy - Temporary Bypass Code
A number of bypass methods to assist with temporary unblocking of content have already been suggested on the Smoothwall UserVoice sub-site.
Here in Australia we have a competitor that provides the facility to generate a temporary bypass single use code from within the User Portal, that can be distributed to users experiencing over-blocking. When generating the code in the User Portal, the Power User/Teacher can set the duration of the bypass. It is expected that the bypass code will only be given to end-users who are being supervised (such as a class, training session).
Selection of which categorise can be temporarily bypassed, may be considered as an additional feature.
I can see the bypass code generation function being placed into the existing User Portal, and audit logs of use being recorded by the Smoothwall. It would allow overblocking instances to be handled quickly, with power users/teachers accessing a self-serve solution. The need for admin bypass accounts (with static passwords), and access to the relevant block page controls would be removed.